SoulState Coaching Agreement

Last updated: 26.01.2026

This Coaching Agreement (“Agreement”) outlines the terms of engagement between SoulState Coaching (“Coach”) and the client (“Client”).

By proceeding with payment or participation, the Client confirms that they have read, understood, and agreed to the terms below.

1. Nature of Coaching

Coaching is a collaborative, reflective process designed to support clarity, self-leadership, and aligned decision-making.

Coaching is not therapy, counselling, medical treatment, or crisis support, and does not replace mental health, medical, or psychiatric care.

The Client understands that:

  • Coaching does not diagnose, treat, or cure mental health conditions

  • The Coach does not provide medical, legal, or financial advice

2. Client Responsibility

The Client acknowledges that:

  • They are responsible for their own choices, actions, and outcomes

  • Coaching is participatory and requires honest engagement

  • Results are not guaranteed and depend on the Client’s capacity, readiness, and participation

The Client agrees to take full responsibility for their wellbeing before, during, and after sessions.

3. Scope of Support

Sessions and containers are time-bound and clearly defined.

Coaching focuses on:

  • Internal state awareness

  • Decision clarity

  • Nervous-system-informed pacing

  • Self-trust and aligned movement

Coaching does not include:

  • Ongoing support outside agreed sessions (unless explicitly stated)

  • Emergency or crisis intervention

  • 24/7 availability

4. Suitability & Right to Decline

The Coach reserves the right to:

  • Decline or discontinue coaching if it is not an appropriate fit

  • Refer the Client to another form of support if needed

This is done to protect both parties and maintain ethical boundaries.

5. Confidentiality

All coaching conversations are treated as confidential.

Confidentiality may be broken only if:

  • Required by law

  • There is a serious risk of harm to the Client or others

Client information is handled in accordance with the Privacy Policy.

6. Scheduling & Attendance

Sessions are scheduled in advance.

The Client agrees to:

  • Arrive on time

  • Respect the agreed session duration

  • Take responsibility for managing their own calendar and access links

Late arrival may result in a shortened session.

7. Refund & Cancellation Policy

All coaching services are subject to the Refund & Cancellation Policy, which forms part of this Agreement.

By proceeding with payment, the Client confirms they have read and agreed to these terms.

8. Payment Terms

  • Payment is required in advance of sessions or containers

  • Prices are clearly stated prior to booking

  • Payment confirms commitment to the agreed container

For longer containers, payment plans (if offered) must be honoured in full.

9. No Guarantees

The Client understands that:

  • Coaching outcomes are subjective

  • Progress is non-linear

  • Insight does not guarantee specific external results

The Coach makes no guarantees regarding outcomes, earnings, decisions, or life changes.

10. Intellectual Property

All frameworks, language, materials, and processes used in coaching remain the intellectual property of SoulState Coaching.

They may not be copied, distributed, or taught without written permission.

11. Governing Law

This Agreement is governed by the laws of England and Wales.

12. Agreement & Consent

By proceeding with payment, booking, or participation, the Client confirms that they:

  • Have read and understood this Agreement

  • Accept responsibility for their participation

  • Agree to the terms outlined above