Privacy Policy

Privacy Policy

Last updated: 24 January 2026

This Privacy Policy explains how SoulState Coaching ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit this website, make an enquiry, book a session, or work with us.

We are committed to protecting your privacy and handling your data with care, transparency, and respect.

1. Who We Are

Business name: SoulState Coaching
Contact email: hello@soulstatecoaching.com
Location: United Kingdom

For the purposes of UK data protection law and the UK GDPR, SoulState Coaching is the data controller of your personal data.

2. What Personal Data We Collect

We only collect personal data that is necessary and relevant. This may include:

Information you provide directly

  • Your name

  • Email address

  • Any information you share via contact forms, enquiry forms, or discovery call bookings

  • Information you choose to disclose during coaching sessions or written communication

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the website

This information is collected via cookies and analytics tools.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and contact requests

  • Schedule and deliver coaching sessions

  • Communicate about bookings, sessions, or services

  • Improve the website and user experience

  • Comply with legal or regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit a form or opt in to communications

  • Contract – where processing is necessary to deliver coaching services

  • Legitimate interests – to operate and improve our business and website

  • Legal obligation – where required by law

You may withdraw consent at any time.

5. How We Store and Protect Your Data

Your data is stored securely using trusted third-party services, which may include:

  • Website hosting providers

  • Email platforms

  • Scheduling tools

  • Secure cloud storage

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

We only retain personal data for as long as necessary for the purposes outlined in this policy, or as required by law.

6. Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share your data with trusted third-party service providers only where necessary to operate our business (for example, scheduling or email services). These providers are required to process your data securely and in accordance with data protection law.

We may also disclose your data if legally required to do so.

7. International Data Transfers

Some of the third-party services we use may store data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your data.

8. Cookies and Analytics

This website uses cookies and similar technologies to:

  • Understand how visitors use the site

  • Improve website functionality and content

You can manage or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

9. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where legally possible)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.

10. Coaching Confidentiality

Information shared during coaching sessions is treated with confidentiality and respect.

However, coaching is not therapy, counselling, or a medical service. If there is a risk of serious harm to you or others, or if required by law, confidentiality may need to be broken.

11. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

We encourage you to review it periodically.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

hello@soulstatecoaching.com